Scenario: Why SLA Monitoring Matters You’re managing IT with limited resources. One night, a key service goes down, and you only hear about it the next morning from an angry…
Why IT Service Needs a Ticketing System: A ticketing machine is important for green IT carrier management as it presents a structured and organized method to handling provider Centralized Management:…
Aim to provide high quality IT Service to stakeholders and customers. Term Definition ITSM IT Service Management ITIL Information Technology Infrastructure Library Scope Covers all aspects of IT service management,…
IT Operations, also known as IT Ops, refers to the activities and processes involved in managing and maintaining an organization’s IT infrastructure, systems, and services to ensure they run smoothly…
Mohamed Asath